We can help you deliver essential healthcare and patient information, with bespoke creative messaging displayed on new or existing screens

The Healthcare Messaging Group delivers essential healthcare and patient information at NHS hospitals on professional high definition digital screens.

Established in 2008, we work with major NHS Trusts across 40 hospital sites, operating over 200 Patient Information Screens.  Our screens now benefit an estimated total audience of 10 million patients, visitors and staff at our partner hospitals, something which we are very proud of!

University College London Hospitals patient survey results:

90% said the screens made them more aware of hospital services.

 

 

We truly understand the importance of delivering high quality clear messages to patients, visitors and staff within NHS hospitals.  Furthermore, we have helped our hospitals raise over £1 million in new revenue from the revenue generating part of the Patient Information Initiative.  Another achievement of which we are very proud!  And it’s all very simple to set up.

To read more about what our hospitals say about our services click here or to view some of our Patient Information messages click here.

To contact us please click here or call 0845 337 3329.

Our Directors

James Frost
Managing Director

james@healthcaremessaging.co.uk

Ian Gabbie
Commercial Director

ian@healthcaremessaging.co.uk

Russell Greenfield
Business Development Director

russell@healthcaremessaging.co.uk

Our Team Leaders

Ben Hollingsworth
Head of Communications

ben@healthcaremessaging.co.uk

Teen Loc
Head of Content Management

teen@healthcaremessaging.co.uk

Frankie Winter
Head of Creative

frankie@healthcaremessaging.co.uk

What our hospitals say:


Sally Lingard, Director of Communications, King’s College Hospital NHS Foundation Trust

“The Patient Information Initiative has now become a central part of our patient communication strategy. The large screens provided by The Healthcare Messaging Group provide a highly visual channel to broadcast important messages to our 1.5 million annual patients, visitors and staff. The team there work closely with us to provide a clear, consistent, professional creative messaging service, as well as managing the screens, and they understand how a large NHS hospital such as King’s needs to communicate with a large, diverse, local population. The service has helped us improve the experience of patients who visit the hospital and we’re adding further screens to the network in key Outpatient areas. The service is much needed, and was only made possible thanks to the partnership with The Healthcare Messaging Group.”

 

Matthew Akid, Head of Communications, Chelsea & Westminster NHS Foundation Trust

“Our partnership with the Patient Information Initiative is a positive initiative because it has enabled us to improve our communication with patients and visitors to the hospital. We have involved our frontline clinical staff in developing messages tailored to the areas in which we have installed the screens. 92% of our patients surveyed in these areas stated that the screens provided useful information, and that is the best endorsement this project can have. The project has saved costs for the Trust because the Patient Information Initiative has paid for the software, hardware and the bespoke creative service, as well as generating a new revenue stream from the sponsorship.”

 

Lisa Ward, Head of Communications, Kingston Hospital NHS Foundation Trust

“At Kingston Hospital, we are always striving to improve the appearance of our hospital and the way we communicate with our patients. The new digital information ward displays combine the two by allowing patients to see important care messages on every ward and in outpatient areas via a highly visual and consistent channel. The system is very easy and flexible to use, ensuring we are up to date with recommendations from the Francis Report. The communications team work closely with The Healthcare Messaging Group who create all of our patient information messages in a creative and innovative way that’s easy for patients to understand.”

 

Daniel Harper, Marketing Assistant, Spencer Private Hospitals

“After researching through companies that did digital messaging we came across The Healthcare Messaging Group.  We met with the guys there and were extremely impressed with their promptness with delivery of the screen and in addition the quality of art work. The screen has received great feedback from patients and we are able to use the artwork internally for social media purposes, as it is so good.”

 

John Pelly, Chief Executive, Moorfields Eye Hospital NHS Foundation Trust

“The Moorfields patient information initiative is keeping our patients more up to date than ever before by providing them with consistent and timely hospital and healthcare information at our main hospital in London’s City Road and in our satellite locations. Our research has shown that more than nine out of 10 patients find the screens useful and informative. We are grateful to our key supply partners for their financial support, and to The Healthcare Messaging Group for facilitating the initiative. Their creative team has developed messages and designs appropriate to our unique patient group, and we look forward to a lasting relationship with them.”

 

David Astley OBE, Chief Executive, St George’s Healthcare NHS Trust

“At St George’s Healthcare, we are always striving for ways to improve the appearance of our hospital and improve our communication to patients. The Patient Information Initiative has helped us to achieve these improvements with their digital patient information and creative service. The large screens and patient-focused messages they provide, in full collaboration with our own communications department, is the start of a process of replacing the posters and noticeboards which I feel have become antiquated, and generally ignored. Not only has this valuable service come at no cost, but there is also a financial benefit to the Trust, thanks to our participation in the Patient Information Initiative.”

 

Mark Varian – Director of Marketing, Royal Free London NHS Foundation Trust

“Our patients need current, relevant messages and prefer large modern screens that update dynamically. The Patient Information Initiative has allowed us to do this as we would never have had the money to buy screens like these. Patients are telling us that the large modern screens and up to date messages improve their experience and that’s really the most important thing for our staff to hear.”

 

Emer Delaney – Internal Communications Manager, Royal Free London NHS Foundation Trust

“Through the patient information initiative we have been able to greatly improve the way we communicate our patient information and public health messages at the Royal Free London NHS Foundation Trust. The Healthcare Messaging Group not only creates high quality bespoke patient information messages but they do this in an innovative and creative way that appeals to our patients. The team always ensures that new messages are created quickly, keeping with our trust branding and are continually on hand should we need any digital signage support. The initiative has been a huge success and we hope this continues for years to come.”

 

Christina Lloyd – Communications and Engagement Manager, Sheffield Children’s NHS Foundation Trust

“We are so excited to join the Patient Information Initiative as we anticipate it becoming a fundamental component of our hospital communication strategy for patients, visitors and staff. The set up process has been straightforward and simple thanks to the helpful team at The Healthcare Messaging Group, who have provided this end to end digital signage solution to us quickly and with minimal fuss. Their creative support, professional advice and day to day management of the system all combine to make this an uncomplicated and efficient system for the Trust.”