Frequently Asked Questions

Will adverts appear on the screens as well as our own messages?
No, only your desired messaging will appear on the screens – this is not a platform for advertising.

Can we update messages once they are live on the screens?
Messages can be updated and refreshed at any time. Our instantaneous messaging facility enables hospitals to update Trust news, events, clinic wait times and café menus in real time.

Will the messages follow our Trust’s brand guidelines?
Our team will deliver a bespoke and creative service within your Trust’s brand guidelines. You sign off the design before the first message is created.

How can we generate ideas to create our messages?
Joining the Patient Information Initiative gives you access to a library of more than 1000 existing messages in use at other Trusts, covering a wide range of subjects including corporate information, hospital services, clinical department information and disease awareness.  Click here to see a selection of our library.

Will we be able to review messages before they go live?
Yes.  All messages must be approved by the Trust before we put them live on the screen.

Do all screens display the same content or can screens show messages pertinent to their location?
Each screen can play content independent of the others.  For instance, a screen in an ante-natal clinic would show messages specifically targeting those patients.  These messages would not be relevant to a screen in a main reception area or orthopaedic clinic.

What happens if we don’t have any screens?
If you don’t have any screens as yet, we can provide the very latest LED technology from Samsung, fully supported and maintained on site.  Sizes range from 32” – 55”, as well as multi-screen video walls for the highest possible impact in your main entrance area.  Please contact us for pricing.