The latest technology to communicate with patients, visitors and staff

We are constantly looking for new and innovative ways for hospitals to communicate with the patients, visitors and staff.  Most recently, in the infection control area, we brought the Virtual Nurse to the healthcare market.  Now many Trusts all over the UK have invested in the technology, which is proven to increase hand hygiene compliance at the entrances to hospitals.

Please watch the video below, or click the links on the left to find out what exactly is a Virtual Nurse, and what she can do for your Trust.

All hospitals have a zero tolerance approach to infection. The virtual nurse will provide a meet and greet service to drive home the hand hygiene message in a memorable fashion. With two working hand gel dispenser units built into the design, patients, visitors and staff can take immediate action.

The virtual nurse is a rear projection unit designed to look like a real nurse. As well as advising staff, patients and visitors about the importance of hand hygiene, the virtual nurse can be used to deliver key hospital messages such as: way-finding, PALS and restaurant information.

The virtual nurse offers complete flexibility on message, including the script, the model used (which could be your own staff), their gender and role, installation, and ease of refresh for messages to reflect seasonal awareness or other campaigns.

 

“Our low levels of infection are among the best in the region but we cannot become complacent. We actively encourage our patients and visitors to wash their hands and this is another tool which will hopefully capture people’s attention as soon as they walk through the front door. The messages are also about empowering our patients and visitors to ask staff to regularly wash their hands.”
Paula Shobbrook – Director of Nursing, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

 

Applications:

• Improve hand hygiene compliance

• Way-finding for patients and visitors

• Provide key security messages

• Promote restaurant/café offers and locations

• Concierge/welcome messages

• Seasonal health messages eg, Norovirus, Influenza etc

Benefits:

• Creates a high impact visual attraction in your hospital

• Proven to increase usage of hand gel with built in units from your incumbent supplier of hand gel

• Never gets tired – can run 24/7

• Flexible design- Could be your CEO, security staff, doctor, child or an animation.

• Front panel for your key messages/branding for support to offset or remove cost

• A memorable addition to your hospital staff, wearing your hospital’s uniform

• Timer facility for Auto power on/off & play

For more information and pricing, please click contact us or call on 0845 337 3329.

 

 

The Virtual Nurse has been proven by UCLH to be 10 times more effective in improving hand hygiene compliance at the entrance to the hospital

 

University College London Hospital NHS Foundation Trust

The virtual nurse has been proven by UCLH to be very effective in improving hand hygiene compliance at the entrance to the hospital. Please click here to download the research findings report.

 

“This initiative will help us to promote hand hygiene and deliver other key messages in a consistent and compelling manner. Raising awareness through high-profile initiatives like this enables us to educate our patients, visitors and staff alike.”
Trevor Payne, Former Director of Estates & Facilities at University College London Hospitals NHS Foundation Trust.


“We are proud to be the first hospital in the UK to introduce a virtual nurse as part of our campaign to tackle infection."

Trevor Payne, Former Director of Estates & Facilities at University College London Hospitals NHS Foundation Trust.

 

“The virtual nurse stands incorporate gel dispensers, so it’s a case of ‘you can’t pass go’ without using some gel.  The nurses can give messages from various areas which help visitors as well as promoting hand hygiene and infection prevention. Often you can walk past information without noticing it, but because of the hologram and the regular change of messages, people won’t become accustomed.”

Duncan Gavan, Director of Infection Prevention and Control for East Lancashire Hospitals NHS Foundation Trust.

 

“We are proud to have introduced the virtual nurse as part of our campaign to tackle infection.”

“This initiative will help us to promote hand hygiene and deliver other key messages in a consistent and compelling manner. Raising awareness through high-profile initiatives like this enables us to educate our patients, visitors and staff alike.”

Beverley Aspin, Senior Matron for Infection Prevention & Control at East Lancashire Hospitals NHS Foundation Trust

 

“Our low levels of infection are among the best in the region but we cannot become complacent. We actively encourage our patients and visitors to wash their hands and this is another tool which will hopefully capture people’s attention as soon as they walk through the front door.”

“The messages are also about empowering our patients and visitors to ask staff to regularly wash their hands.”

Paula Shobbrook, Director of Nursing at Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

 

“I think Holly will catch people’s attention because she looks so realistic. We would never have a real medical professional standing in the main entrance asking people to use the hand gel but we hope more people will pay attention to the important messages if they come from her. She will ask people to wash their hands to reinforce the message about infection prevention and control, as no matter how much we try there will always be people who miss this important message otherwise.

“The Trust is committed to infection prevention and control and has a really good reputation for low infection rates, however we are always trying to do more, so we hope Holly will help us to further improve infection prevention and control at the hospital.”

Ann Kerrane, Lead Nurse for Infection Prevention and Control at The Rotherham NHS Foundation Trust.

 

“The virtual nurse was introduced following the last national inpatient survey, which highlighted a need to increase the visibility of infection control and hand hygiene messaging around the hospital.  We are very pleased to be the first hospital outside London to install a virtual nurse, to support our rigorous infection prevention and control practices.”

Joe Harrison, Chief Executive for Bedford Hospital

 

“Good infection control and hand hygiene practices are vital in keeping our patients safe and infection-free. Jane, our virtual nurse provides an innovative way of getting these important messages across to visitors, who have such an importance part to play in stopping the spread of infection.”

Juliet Magee, Lead Nurse for Infection Control at Bedford Hospital NHS Trust

 

“I feel privileged to be asked to take such an important role in maintaining patient safety and raising awareness of hand hygiene throughout the Trust, as it’s so important that visitors to the wards use the hand gels and practice good hand hygiene to help stop the spread of infection.”

Lianne Robinson, Matron for Trauma, Orthopaedics and Urology at East Lancashire Hospitals NHS Foundation Trust.

 

“We introduced the virtual nurse at Doncaster and Bassetlaw Hospitals because we were looking for a new, more engaging way of communicating the importance of hand-cleaning and other important messages on infection prevention to our patients, visitors and staff and it’s proved highly effective.  Our virtual nurse catches people’s attention as soon as they walk into the hospital, which is fantastic.  Having two hand-gel dispensers built into the design means patients, visitors and staff can clean their hands as soon as they walk through the door.  We can also communicate other key messages through the virtual nurse – for example, on visiting arrangements.  Our virtual nurse is played by a real member of our Infection, Prevention & Control team, which is also a really nice touch.”

Maurice Madeo, Deputy Director of Infection Prevention & Control at Doncaster & Bassetlaw Hospitals NHS Foundation Trust